PONCACITY.NET offers FREE Technical Support 24 hours a day, 7 days a week.

Between the hours of 8:00 a.m. and 7:00 p.m. Monday - Friday, excluding Holidays, we have technicians available immediately.

Outside of these hours you will enter a voice-mail system. Simply follow the instructions on the voice menu to leave a message for the Internet department, and one of our 24-hour techs will call you back, usually within a few minutes.

For technical questions, you can call (580) 765-3311 or Toll Free 1-866-765-3311, you can e-mail us at support@poncacity.net and we will reply as soon as possible.

REMINDER: If you use "Anonymous Call Rejection" to block out callers that call you anonymously....Please remember to turn-off this feature after leaving a voice message for after hours tech support, as the technician will be calling you back anonymously.

To turn off Anonymous Call Rejection:

After the technician has called you, you can then turn back on the feature

To turn on Anonymous Call Rejection:

Visit the poncacity.net support area, we have put together an intensive searchable Knowledge-Base full of information to better communicate and accommodate you the poncacity.net customer.

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